Hi everyone,
I ran into an issue this morning in my Exchange 2013 SP1 environment today that has me stumped. Like most issues, it just happens. No changes, patches or updates to the system were applied and the system was normal until now. Here is my problem –
My Outlook users have their own mailboxes, and my company has a Help Desk email box that has its own user account. My users are set up via Exchange / Outlook to have their own mailboxes and full access to Help Desk mailbox in their Outlook .
Each Outlook client in configured with the users account, and the Help Desk account because users want to be able to hit the FROM button in Outlook and chose whether a reply comes from them personally or the Help Desk mailbox. This has worked great, up until now.
All of a sudden, you cannot send from the Help Desk account anymore. The mailbox opens up, a user can see and access all the mail and it is receiving email fine. But if a user wants to reply or create NEW email, choses FROM and uses the Help Desk account they get this error on sending
Sending reported error (0x8004010F) Outlook data file cannot be accessed.
The users regular account works fine.
I recreated the mail profile, didn’t help the issue. I checked on OWA and if you access the Help Desk account on its own it sends fine.
If you create an email from your own email account and CC the Help Desk, it sends fine.
All users have Full Access permission and Send As permission on the server.
Nothing has changed that I know of and this worked totally fine for almost a year until today, it just stops working.
Any ideas, I’m totally stumped… I have to apply CU7 still this weekend, maybe that will do something. But as of now I cant even see any real errors as to whats going on here.
Ric