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MIME Format instead of PDF

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Hello everyone,

I'm having the following issue with one of our customers.
They are receiving a .pdf from a scanner, from an external party.

Once received, it's all in ASCII format, and no PDF.
If the external party mails it to their own mail adress or other users they receive it as an .PDF

part of the message

----

Onderwerp: Message from "RNP00267362EB0D"

This is a multi-part message in MIME format.

--DC_BOUND_PRE_<1420454167.00267362eb0d>

Content-Type: text/plain; charset=US-ASCII

Content-Transfer-Encoding: 7bit

Deze E-mail is verzonden van "RNP00267362EB0D"(Aficio MP C300).

Scan datum: 05.01.2015 11:36:07 (+0100)

Vragen aan: ***@***.nl

--DC_BOUND_PRE_<1420454167.00267362eb0d>

Content-Type: application/pdf; name="20150105113607208_0001.pdf"

Content-Transfer-Encoding: base64

Content-Dis;

         filename="20150105113607208_0001.pdf"

JVBERi0xLjQKJeLjz9MKNCAwIG9iago8PC9UeXBlL1hPYmplY3QKL1N1YnR5cGUvSW1hZ2UK

L1dpZHRoIDE2NTYKL0hlaWdodCAyMzM5Ci9CaXRzUGVyQ29tcG9uZW50IDEKL0NvbG9yU3Bh

Y2UvRGV2aWNlR3JheQovRmlsdGVyIC9DQ0lUVEZheERlY29kZQovRGVjb2RlUGFybXMgPDwv

----

open mail as plain text is not selected.

Please help us out.


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