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How to traced whether the email has been delivered to recipients mailbox successfully?

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Dear Exchange Expert,

Our environment is using Microsoft Exchange Server 2010 SP1 and Outlook 2010 Clients. Sometimes, users have request to check whether the email has been delivered successfully or not. For external email, I think when we can only checked on the Exchange Tracking log explorer and when the event ID is deliver, we are quite ensure that the email has been sent out.

My question is how about internal exchange email? how do we ensure that the email has been delivered to recipients mailbox? Because sometimes some recipients might said they never receive the email. but, in fact the emails has been delivered and they might miss them.

Please advise.

Regards,

H


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