We have an e-mail address that automatically creates a case in our system when someone e-mails to it. However the kind of case that is created is wrong, and also if user is given the choice to e-mail us, without filling out a form, we will always need
to ask for more information.
To prevent this, we would like any e-mails that do NOT have the case system prefix in the subject field to bounce back to the sender with information that the user must register a case in our system.
I looked over at the Mail flow -> Rules part, but can only create rules if subject DOES contain a certain word.
To prevent this, we would like any e-mails that do NOT have the case system prefix in the subject field to bounce back to the sender with information that the user must register a case in our system.
I looked over at the Mail flow -> Rules part, but can only create rules if subject DOES contain a certain word.
Kthxbai