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Not able to send email externally

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Hello,

I have a weird situation going on. My web developer has create a feedback website where it emails a guest after they submit their feedback. It's setup to where it bcc a group inside the company and emails the guest.

So, long story short, guest submits their feedback and the bcc group receives the email. I can see that from the tracking log via powershell. What it's not doing is emailing the guest at an external domain like gmail or yahoo. I've tried to track the message for the external domain via powershell but all I see is that it's only reaching the internal domain. I've checked our Barracuda system and I don't see it hitting the outbound filters.

I forgot to add that it's sending from an internal address that we setup, website@domain.com. It works fine for other apps/website that requires us to email to an external domain. 

Is there something else that I need to check or is there a setting that I need to take a look?


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