Hi,
My client uses a 3rd party fax service to deliver faxes to emails.
They have two fax numbers
One fax number forwards email to a full account mailbox and works.
The other number forwards faxes to a distribution group and fails.
I checked the message tracking logs and can see email from the fax address fails due to "Content Filter Agent"
I created a rule to bypass the spam filter for email from the fax service address but when I tested it still failed.
I am unsure what step to take next to troubleshoot this issue. I would be grateful if someone can assist me?
Thank you in advance.