Accept no_replay email from specific destination

Hello,

As the title describe. When a custmer is using a no_replay@domain.com email to communicate some information. We do not receive those emails and the sender get a messga esaying that our domain is "suspects your message is spam and rejected it." I'm wondering if it's possible to accepte or allow no-replay emails to be forworded to theire destination like a normal message.

Thank you so much,