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Exchange 2013 quit receiving in the mailbox after new ssl certificate

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Exchange 2013 quit receiving in the mailbox after new ssl certificate. The emails get to the server as they are logged but are never seen by the user both on the owa or outlook. All the test were performed using the microsoft analyzer and all is good.

The users can send but when someone sends emails to them it bounces with the following:

me@domain.com
Remote Server at db01 (10.100.195.14) returned '400 4.4.7 Message delayed'
12/29/2016 12:45:21 AM - Remote Server at db01 (10.100.195.14) returned '441 4.4.1 Error encountered while communicating with primary target IP address:"Failed to connect. Winsock error code: 10061, Win32 error code: 10061." Attempted failover to alternate host, but that did not succeed. Either there are no alternate hosts, or delivery failed to all alternate hosts. The last endpoint attempted was 10.100.195.14:475'

Any help on this? I've been trying and cannot find any issue... for sure I'm missing something!

Help!


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