Is it possible to create a transport rule that will reject an email to a certain internal address (our helpdesk app) that has any other address in the to: or cc: fields? My users will submit a helpdesk request via email and either cc multiple people or include them in the to: field. They continuously hit reply all and when our helpdesk email address is included we end up getting multiple replies back to a ticket after everyone replies all with their 2 cents worth. I created a rule that works great when the helpdesk address is in the CC filed. I need it to work basically if there is any other address in the email aside from helpdesk
↧