Hi,
I have created a series of rules for disclaimers. There are several legal entities we cater for and so it firstly looks at the email address. We then separate mobile phone users from non-mobile phone users (mobile users are part of a specific group). There are also some "exceptions" (members of another group) for whom a slightly different disclaimer is required. Each rule says to stop processing further rules. The logic works like this:
- Apply disclaimer A if email suffix 1 and member of "mobile phone users" UNLESS member of "exceptions"
- Apply disclaimer B if email suffix 1 and member of "mobile phone users"
- Apply disclaimer C if email suffix 1
So the disclaimers should apply:
- Disclaimer 1 to mobile phone users who are not exeptions
- Disclaimer 2 to mobile phone users who are exceptions
- Disclaimer 3 to non-mobile phone users
The rules are in force and we have a mobile phone user who IS an exeption whose is getting Disclaimer 1 ... so the exceptions aren't working. He is definitely a member of the exceptions group - any ideas what I'm doing wrong?
Thanks.