Hi,
We have have issue with Mail delivery issue, user does not seem to have copy of mail in his inbox but exchange ecp delivery report is showing the mail has been successfully delivered to recipient user inbox. Both the send and recipient in same domain but mailbox hosted on 2 different servers in DAG setup. This is internal mail send.
Mail Setup details are
4 Exchange mail Servers hosting 21 Database in DAG. All the 4 hosts are running mailbox role only. Exchange Server 2016 Enterprises CU10 on windows server 2016 Standard.
Exchange host 1 (recipient Mailbox DB active)
Exchange host 2
Exchange host 3
Exchange host 4 (Send Mailbox DB active)
Below is Delivery Report (Names, email id and Server names have been removed)
Delivery Report for UserName(useremail ID)Pending
3/4/2019 8:54 AM Exchangehost3.domain.local
The message has been transferred from Exchangehost3.domain.local to Exchangehost2.domain.local.
3/4/2019 8:54 AM Exchangehost3.domain.local
The message has been transferred from Exchangehost3.domain.local to Exchangehost2.domain.local
Delivered
3/4/2019 8:54 AM Exchangehost2.domain.local
The message was successfully delivered.
Message Tracking for Exchange host 1
Timestamp EventId Source Sender Recipients MessageSubject
--------- ------- ------ ------ ---------- --------------
04-03-19 8:54:01 AM HARECEIVE SMTP sender-ID... recipient-ID... email-subject
04-03-19 8:56:04 AM HADISCARD SMTP sender-ID... recipient-ID... email-subject
04-03-19 8:54:02 AM DELIVER STOREDRIVER sender-ID... recipient-ID... email-subject
Message Tracking for Exchange host 2
Timestamp EventId Source Sender Recipients MessageSubject
--------- ------- ------ ------ ---------- --------------
04-03-19 8:54:01 AM HAREDIRECT SMTP Sender-ID... recipient-ID... email-subject
04-03-19 8:54:01 AM RECEIVE SMTP Sender-ID... recipient-ID... email-subject
04-03-19 8:54:02 AM AGENTINFO AGENT Sender-ID... recipient-ID... email-subject
04-03-19 8:54:02 AM SEND SMTP Sender-ID... recipient-ID... email-subject
Message Tracking for Exchange host 3
Timestamp EventId Source Sender Recipients MessageSubject
--------- ------- ------ ------ ---------- --------------
04-03-19 8:54:01 AM NOTIFYMAPI STOREDRIVER Sender-ID... {}
04-03-19 8:54:01 AM RECEIVE STOREDRIVER Sender-ID... recipient-ID... email-subject
04-03-19 8:54:01 AM SUBMIT STOREDRIVER Sender-ID... recipient-ID... email-subject
We trying to find what happen to the email and why the user didnt get mail.
regards
Irfan