We have what may be a unique situation and I am hoping someone might be able to provide some assistance. Our company is using Office 365 with
a login of user at syr.companyname. However, our email addresses are name at companyname. Our email is still run through and Exchange server. We run into an issue when encrypted emails are sent to our employees through a customer's Office 365 account.
We cannot open the emails using our Office 365 login because the email address is not what is used for logging into Office 365. I understand the customer can modify their send settings to allow a different email address to open the encrypted emails, but they
refuse to make that change. We can use the one-time passcode, but this is extremely inconvenient as we receive several daily encrypted emails from the customer. Since Microsoft no longer allows the option of creating a personal Microsoft login
using a work email address, does anyone else have any suggestions on what we can do? (Using a "personal" Microsoft login using the work email address does allow us to open the encrypted emails without issue. However, not everyone had
previously created a personal Microsoft login prior to the change.) Our mail is hosted through an on-premises Exchange server.
We have not migrated to AIP, our email is directed through Exchange and not 365. Is there anyway we can add the email address as an alias to the Microsoft account when email is not hosted through 365?
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