Hi, everyone,
This is both a technical inquiry and a procedural one.
We are trying to send e-mails from a private e-mail server to e-mail accounts that seem to be protected by mail.protection.outlook.com (the logs are showing relay=xxxxxxx.mail.protection.outlook.com). The customers are complaining that they are not receiving the e-mails.
But, the mail logs are showing that server receiving the e-mails. (250 ......... Queued mail for delivery).
Our mail server has a good or neutral reputation on all services, is not listed in any spam block list, is sending exclusively less than 500 e-mails per day and all are business e-mails (not only solicited but also paid for).
There are multiple reports on the internet about lost mail on the mail.protection.outlook.com. We have zero experience with the outlook protection service. Could you please instruct of how to proceed? Is there a more appropriate place to ask these questions?
Is there anything that the user of the outlook protection system can do? A place where it can be said that they really want our e-mails?
Thank you,Sorin Milutinovici