Hi,
I have a strange problem. I have one user out of 80 that is experiencing this issue. When he receives an email it goes to his Inbox (Outlook and OWA) and disappears in less than 5 seconds. I checked his Junk Mail, Deleted folder and nothing. I think it started when I deleted his Bulk Email folder. For some reason some valid emails are redirecting itself to the Bulk (even internal mails) that is the reason I deleted it. There is no rule to move emails to Bulk. After the deletion this problem started where the emails will disappear from Inbox and nowhere to be found. My work around right now is I created a Sub Folder in his Inbox and created a rule to move the all new messages there and it works. To test I have set it to go to Inbox and the new Sub Folder but it never stays in the Inbox. I don't have POP or IMAP setup on the Exchange server. I recreated his Outlook profile (I don't think this is the problem since it happens in OWA as well), I disabled all his Add ins in Outlook. I am running out of ideas. Please help.
Thank you,
Maria