Looking for help with respect to configuring MS Exchange server to handle attachments over 10 MB for forwarding to Salesforce (Email-to-case).
Problem - SFDC does not create cases from emails that have more than 10 MB of attachments. Our clients will not go-live if their clients cannot send in emails with attachments over 10 MBs
Potential resolution - Configure MS exchange to strip off the attachments(if over 10 MB) and store it in a public folder, forward the email to Salesforce (so the case gets created or the email is associated to an existing case), the client should have some way to know if the attachments were stripped off and should be able to dlownload the attachments and continue with case resolution.
Any help is appreicated!
Thanks
Problem - SFDC does not create cases from emails that have more than 10 MB of attachments. Our clients will not go-live if their clients cannot send in emails with attachments over 10 MBs
Potential resolution - Configure MS exchange to strip off the attachments(if over 10 MB) and store it in a public folder, forward the email to Salesforce (so the case gets created or the email is associated to an existing case), the client should have some way to know if the attachments were stripped off and should be able to dlownload the attachments and continue with case resolution.
Any help is appreicated!
Thanks
