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configure outlook client for PC not in domain

Hello,

I am hoping someone can assist me with this one.  Might be a simple one for some of you :)

We currently have an Exchange 2013 environment and are having issues with users wishing to configure their Outlook client's offsite.  These laptops are not part of our domain and they have VPN connectivity and access to our office.

In the past I've worked for organizations where I could establish a VPN connection and then add an Outlook profile by specifying the Exchange server name, typing the user's first and last name (or email) and then clicking on check name.  This used to resolve the FQDN of the exchange server and then successfully add the mailbox.

One thing that I do notice is that when we setup these clients and they are part of the domain it adds properly but the server name looks like the following e1e4-550d-a1ac-8a4a2699e44@domain.ca.

Is there something wrong with the configuration of our Outlook Anywhere?

Any assistance would be greatly appreciated

Willia


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