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one user cannot recieve internat emails!!

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hi everyone!

i have all users can send and receive emails internally and externally, suddenly, one user stopped receiving internal emails!!! 

when i trace the delivery report from the EAC 2013  i get this message:Message delivery is taking longer than expected. There may be system delays. For more information, contact your helpdesk

sometimes, emails were sent to this user are bouncing back with the following error:

The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your helpdesk.

any suggestions??

thanks in advance..

cheers!


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