Configure email forwarding for a mailbox (Exchange 2013)

Hi,

I'm trying to configure a mailbox to have email sent to an internal email address (e.g. example@organisation<dot>com) to an external address (e.g. example@externaldomain<dot>com).

I have followed the instructions available here: https://technet<dot>microsoft<dot>com/en-AU/library/dd351134(v=exchg<dot>150)<dot>aspx

These instructions direct me to create a contact for the external user and I have done that and followed all applicable steps.

These instructions are supposed to be applicable to exchange online and exchange 2013, however there are discrepancies in some steps as some options are unavailable.

The steps listed are as below:

"

1. In the Exchange Admin Center, navigate to Recipients > Mailboxes.

2. In the list of user mailboxes, click or tap the mailbox that you want to configure mail forwarding for, and then click or tapEdit .

3. On the mailbox properties page, click Mailbox Features.

4. Under Mail Flow, select View details to view or change the setting for forwarding email messages.

   On this page, you can set the maximum number of recipients that the user can send a message to. For on-premises Exchange organizations, the recipient limit is unlimited. For Exchange Online organizations, the limit is 500 recipients.

5. Check the Enable forwarding check box, and then click or tap Browse.

6. On the Select Recipient page, select a user you want to forward all email to. Select the Deliver message to both forwarding address and mailbox check box if you want both the recipient and the forwarding email address to get copies of the emails sent. Click or tap OK, and then click or tap Save.

What if you want to forward mail to an address outside your organization? Or forward mail to multiple recipients? You can do that, too!

• External addressesCreate a mail contact and then, in the steps above, select the mail contact on the Select Recipientpage. Need to know how to create a mail contact? Check out Manage mail contacts.

• Multiple recipientsCreate a distribution group, add recipients to it, and then in the steps above, select the mail contact on the Select Recipient page. Need to know how to create a mail contact? Check out Manage Distribution Groups.

"

In Step 5, when I click browse and look for the contact it is not listed. Only user mailboxes are listed.

Can someone please guide me here as I can't see where i'm going wrong?

Regards,

Manning