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Specific mails are not delivered to the user inbox. "Message delivery is taking longer than expected".

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Hello,

A users is complaining she doesn't receive a certain e-mails. I check the usual stuff, anti-spam, see if her Outlook is connected etc.

Everything checks out, when I check message tracking I see the mail is delivered to Exchange but Exchange can't put it in her mailbox and reports the following: Message delivery is taking longer than expected. There may be system delays. For more information, contact your helpdesk.

After reading several threads I get something about diskspace but this machine (and the location of the queue and databases) has 50GB+ free space and reside on the same machine. I have also installed the update rollup 10 for Exchange 2013 with a few reboots but this doesn't seem to help.

This only seems to happen to specific messages. No strange eventlog messages are generated.

Exchange 2013 with the latest updates + Rollup 10
Server 2012 Std. 64-bit


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